Customer services strategy development and programme planning

20 years in local government, four as a chief officer. Lead on e-Government in  Camden, Assistant Director for Customer Services in  Islington and Hackney,  achieving Customer Service Excellence for my service.

As a consultant I have also recently supported the development of customer services strategies and programme plans for Cornwall  and Haringey councils.

“Andrew provided invaluable strategic planning support, and an excellent framework to ensure that the new Cornwall Council delivers its ‘One Cornwall’ vision for customer service”
Gill Steward – Corporate Director, Cornwall Council