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	<title>Andrew Stephens</title>
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		<title>Traducción/Translation</title>
		<link>http://www.andrewstephens.info/traducciontranslation/</link>
		<comments>http://www.andrewstephens.info/traducciontranslation/#comments</comments>
		<pubDate>Thu, 19 Nov 2009 18:33:19 +0000</pubDate>
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Ofrezco un servicio de traducción de español a inglés, especialmente traducciones de tipo académica, y más específicamente en los campos de medicina y biología. He traducido artículos para el Departamento de Biología de la Universidad de Las Palmas. Soy el traductor oficial de la Sociedad Española de Osteoporosis y Metabolismo Mineral &#8211; y activo colaborador [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft size-full wp-image-154" title="seiomm" src="http://www.andrewstephens.info/wp-content/uploads/2009/11/seiomm.gif" alt="seiomm" width="230" height="110" /></p>
<p>Ofrezco un servicio de traducción de español a inglés, especialmente traducciones de tipo académica, y más específicamente en los campos de medicina y biología. He traducido artículos para el Departamento de Biología de la Universidad de Las Palmas. Soy el traductor oficial de la Sociedad Española de Osteoporosis y Metabolismo Mineral &#8211; y activo colaborador en el lanzamiento de su nueva revista: Revista de Osteoporosis y Metabolismo Mineral.</p>
<blockquote><p><em>&#8220;Andrew está proporcionando un servicio excelente  para la Sociedad,  que ha ayudado al lanzamiento de nuestra revista nueva, tanto en la edición digital en inglés, como en la impresa en español.&#8221;</em><br />
<strong>Doctor Manuel Sosa (Presidente de SEIOMM) </strong></p></blockquote>
<p>I provide a Spanish to English translation service, specialising in academic technical translations – particularly in the fields of medicine and biology. I have translated many articles for the University of Las Palmas Department of Biology. I am the official translator for the Spanish Society for Osteoporosis and Mineral Metabolism Research (SEIOMM) – supporting the current launch of their new journal.</p>
<blockquote><p><em>&#8220;Andrew is providing an excellent service to our Society, which has enabled us to launch our new journal in English on the web, as well as in Spanish.&#8221;</em><br />
<strong>Doctor Manuel Sosa (President of SEIOMM)</strong></p></blockquote>
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		<title>Customer services strategy development and programme planning</title>
		<link>http://www.andrewstephens.info/customer-services-strategy-development-and-programme-planning/</link>
		<comments>http://www.andrewstephens.info/customer-services-strategy-development-and-programme-planning/#comments</comments>
		<pubDate>Mon, 16 Nov 2009 16:00:08 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

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		<description><![CDATA[20 years in local government, four as a chief officer. Lead on e-Government in  Camden, Assistant Director for Customer Services in  Islington and Hackney,  achieving Customer Service Excellence for my service.
As a consultant I have also recently supported the development of customer services strategies and programme plans for Cornwall  and Haringey councils.
&#8220;Andrew provided invaluable strategic planning [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://www.andrewstephens.info/wp-content/uploads/2009/11/cust_services1.jpg" alt="cust_services" title="cust_services" width="190" height="190" class="alignleft size-full wp-image-194" />20 years in local government, four as a chief officer. Lead on e-Government in  Camden, Assistant Director for Customer Services in  Islington and Hackney,  achieving Customer Service Excellence for my service.</p>
<p>As a consultant I have also recently supported the development of customer services strategies and programme plans for Cornwall  and Haringey councils.</p>
<blockquote><p><em>&#8220;Andrew provided invaluable strategic planning support, and an excellent framework to ensure that the new Cornwall Council delivers its &#8216;One Cornwall&#8217; vision for customer service&#8221;</em><br />
<strong>Gill Steward &#8211; Corporate Director, Cornwall Council</strong></p></blockquote>
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		<title>Project evaluation</title>
		<link>http://www.andrewstephens.info/project-evaluation/</link>
		<comments>http://www.andrewstephens.info/project-evaluation/#comments</comments>
		<pubDate>Sun, 15 Nov 2009 15:19:24 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

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		<description><![CDATA[Experienced project manager and evaluator – including evaluation of EU-funded projects &#8211; backed up by 10 years project management in a PRINCE2 environment. Recent work as a consultant includes evaluation of  the use of Lean in an English NHS Hospital Trust and the evaluation of Enfield Homes’ customer outreach programme.
&#8220;Andrew’s rigorous evaluation enabled us [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft size-full wp-image-223" title="enfield" src="http://www.andrewstephens.info/wp-content/uploads/2009/11/enfield.jpg" alt="enfield" width="190" height="190" />Experienced project manager and evaluator – including evaluation of EU-funded projects &#8211; backed up by 10 years project management in a PRINCE2 environment. Recent work as a consultant includes evaluation of  the use of Lean in an English NHS Hospital Trust and the evaluation of <a href="http://www.andrewstephens.info/wp-content/uploads/2009/11/EnfieldHomes.pdf">Enfield Homes</a>’ customer outreach programme.</p>
<blockquote><p><em>&#8220;Andrew’s rigorous evaluation enabled us to demonstrate the benefits of our pilot outreach programme and provided the necessary data to support our Board’s decision support the  establishment of a mobile outreach service to our customers.&#8221;</em><br />
<strong>Bob Heapy – Chief Executive, Enfield Homes</strong> </p></blockquote>
<blockquote><p><em>“In my experience, Andrew has proven himself to be to be a very safe pair of hands. He completely understands the customer service transformation agenda, having delivered it himself in numerous authorities.</p>
<p>If I have a time critical piece of written work or short complex project I think it is sometimes easier to entrust it to a seasoned manager , rather than have it delivered by time pressed junior staff, or to train up a temp. There’s less briefing and less supervision, and it’s a fast , no nonsense approach. You can be completely confident of getting high quality deliverable within an agreed timescale. Its actually a very cost effective way of getting things done.” </em><br />
<strong>Monika Singh – Interim Head of Customer Access, Enfield Homes</strong>
</p></blockquote>
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		<title>Research and analysis</title>
		<link>http://www.andrewstephens.info/research-and-analysis/</link>
		<comments>http://www.andrewstephens.info/research-and-analysis/#comments</comments>
		<pubDate>Sat, 14 Nov 2009 15:20:42 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<description><![CDATA[I have managed EU-funded research projects, been part of two  research teams at Warwick Business School and have recently carried out research in the context of a Lean project evaluation for an English NHS Hospital Trust, requiring the analysis  and synthesis of a large amount of primary data.
&#8220;Andrew’s research and analytical capabilities, and [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft size-full wp-image-198" title="research" src="http://www.andrewstephens.info/wp-content/uploads/2009/11/research1.jpg" alt="research" width="190" height="190" />I have managed EU-funded research projects, been part of two  research teams at Warwick Business School and have recently carried out research in the context of a Lean project evaluation for an English NHS Hospital Trust, requiring the analysis  and synthesis of a large amount of primary data.</p>
<blockquote><p><em>&#8220;Andrew’s research and analytical capabilities, and his ability to synthesise and present information effectively, helped us deliver a report which, being based on good solid evidence, was very useful to the client in achieving her aims.&#8221;</em><br />
<strong>Abigail Masterson – Director, Abigail Masterson Consulting</strong></p></blockquote>
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		<title>Document synthesis</title>
		<link>http://www.andrewstephens.info/document-synthesis/</link>
		<comments>http://www.andrewstephens.info/document-synthesis/#comments</comments>
		<pubDate>Fri, 13 Nov 2009 15:39:47 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

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		<description><![CDATA[Excellent analytical and writing skills, and a wealth of professional experience of producing a wide range of  policy, strategy and planning documents and reports.
I am particularly adept at digesting a large number of documents, and re-presenting the ideas they contain in a more concise and digestible form, sensitive to a particular audience.
&#8220;Andrew’s experience of [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft size-full wp-image-235" title="doc_synthesis" src="http://www.andrewstephens.info/wp-content/uploads/2009/11/doc_synthesis3.jpg" alt="doc_synthesis" width="190" height="190" />Excellent analytical and writing skills, and a wealth of professional experience of producing a wide range of  policy, strategy and planning documents and reports.</p>
<p>I am particularly adept at digesting a large number of documents, and re-presenting the ideas they contain in a more concise and digestible form, sensitive to a particular audience.</p>
<blockquote><p><em>&#8220;Andrew’s experience of the realities of implementing customer service strategies enabled him to provide us with the focus we needed  at Haringey &#8211; bringing together ideas and objectives from a range of strategy documents into a single customer services strategy and plan.&#8221;</em><br />
<strong>Kevin Gibbs –  currently Assistant  Director Customer Contact, London Borough of Greenwich, previously Assistant Director Access and Customer Focus, London Borough of Haringey</strong></p></blockquote>
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